policies

twig & thorn jewelry is a celebration of being perfectly imperfect.  Thank you for shopping with us and agreeing to our shop policies and practices.  Animals and the love they bring play a big role for us.  We proudly give back 10% of all proceeds to animal causes, rescues, & sanctuaries.  We appreciate your support and hope you love your purchases as much as we love making them.  Come back and layer on more curios to your budding collection.  Have fun as all styles have been designed to work well together!  We are faithfully your nature's jewelry shop.

 
 

How much is shipping?

Domestic shipping is $8 for first item, $2 per each additional item.                                     International shipping varies by country for first item, $3 per each additional item.  

International orders are calculated in US dollars.  These shipments may be subject to additional customs, duties, & fees and are the full responsibility of the recipient.  These fees may vary from country to country and shipping delays may occur due to customs.

 
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How soon will my order ship?

We make an effort to keep many items in stock.  Items in stock ship within 2-3 business days.  Many jewelry pieces, however, are Limited Editions and are made to order.  These pieces may take up to two weeks to ship but we promise you so worth the wait!  Small variations in gemstone color, size, & texture are part of the natural raw beauty of our handmade jewelry.

 

How will my order ship?

domestic:  USPS normally takes between 3-5 business days to arrive once shipped.       international:  Worldwide Expedited UPS normally takes between 2-6 days to arrive once shipped.                                                                                 

 

What is the return policy?

We are happy to exchange unused jewelry within 14 days from receipt, no questions asked.  Pieces must be in the same condition as originally shipped and with all original packaging intact. Otherwise exchanges will be subject to 15% restocking fee.  Please note all return shipping costs are the full responsibility of the recipient.  Contact us to initiate exchange, we are happy to assist.

 

What forms of payment do you accept?

Your payment information is handled by Stripe and is encrypted in all the best ways and not even available to us.  Credit Cards: Visa, MC, American Express, Discover.

 

How do we demonstrate proper care?

twig & thorn pieces are handmade with care and slight variations may exist between pieces.  As a result of the handmade nature of twig & thorn jewels, pieces should be handled with care.  To reduce the effect of wear, gently wipe jewelry with soft polishing cloth and safely store in a pouch. Keep your pieces away from moisture, abrasive surfaces, and direct contact with beauty products such as make-up and fragrance.

 

whY animal causes?

twig & thorn was born out of love from our precious dogs Francesca & Toby.  They taught us how to shift our perception to see the real beauty in all things, such as what makes a good stick a good stick.  Animals possess such a propensity for unconditional love, and in the same vein of finding raw beauty in all things we believe we can give animals another chance to be seen and be loved.